We currently ship within the United States.

We ship to most states, but some products may be restricted depending on local laws. It’s your responsibility to make sure products are allowed in your area before ordering.

Click the account icon on our site and follow the steps—it only takes a minute.

We accept major debit/credit cards and secure online payment methods at checkout. Orders are not processed until payment is fully verified.

Shipping rates are calculated at checkout based on your location and order size.

Sales tax will be shown for the state that you are shipping your order to.

Orders are typically processed within 1–3 business days. Delivery usually takes 2–5 business days after shipping.

You’ll receive a tracking number by email once your order ships.

Yes, an adult 21 and over must sign for the delivery.

If your package is delayed or goes missing, email us at support@capsandclouds.com with your order number and we’ll help sort it out with the carrier.

If your package arrives damaged, please report to us within 24hrs of delivery with photos of the damaged order. After review, we will offer a replacement or store credit as per our Refund and Returns policy.

No minimum—order what you want.

No, there is no limit.

All orders are shipped in discreet packaging, and your information is kept secure.

Yes — all orders are shipped in plain, discreet packaging with no indication of contents.

We prioritize quality and work with products that meet strict standards for consistency and safety.

If your order hasn’t shipped yet, email us right away at support@capsandclouds.com and we’ll do our best to update it.

Reach out to us at support@capsandclouds.com with your order number and what’s going on—we’ll work with you to make it right.

Yes — you must be 21 or older to place an order.