Refund policy

Effective Date: April 2, 2026

Thank you for shopping with Caps & Clouds. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, in its original packaging, and in the same condition you received it. You'll also need the receipt or proof of purchase.

To initiate a return, please contact us at Info@capsandclouds.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All items must be returned at the customer's expense. Original shipping costs are non-refundable, except on a case-by-case basis.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

Exchanges are not permitted. The fastest way to get what you want is to return the original item for a refund and place a separate order for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Info@capsandclouds.com.

Late or Missing Refunds

Refund requests outside of our 30-day window are not eligible for a refund.

How to Initiate a Return

To initiate a return, contact us through our contact page or email Info@capsandclouds.com. You can also call us at 503-389-0477. Our customer support is available Monday through Friday, 10am–5pm PST.

Contact Us

Email: Info@capsandclouds.com
Phone: 503-389-0477